I can't download Adobe CC apps from the Creative Cloud Desktop app

I have signed in with my student email but the Apps are not available to download in the Creative Cloud Desktop.

Answer

It is imperative that you see the single sign-on window after you sign in to the Creative Cloud Desktop.

Sign out of the Creative Cloud Desktop
Then, sign back in by typing @dmu.ac.uk to bring up the single sign-in window.
Sign in with your student p-number and password.

Note: Some programs are not eligible for Adobe CC home licenses and there may also be some Adobe CC apps not available via the home download. Adobe CC apps are also not available remotely via YourDMULabs. See the table below.

How to ensure you sign into Adobe Creative Cloud Desktop app with SAML

Note: Some programmes are not eligible for Adobe CC home licenses and there may also be some Adobe CC apps not available via the home download. Adobe CC apps are also not available remotely via YourDMULabs. See the table below.

Overview of Adobe CC apps access:
App	On Campus	Home License (via Adobe Express)	YourDMULabs
Photoshop	Yes	No	No
Photoshop Express	Yes	Yes	No
Illustrator	Yes	No	No
InDesign	Yes	No	No
Premiere Pro	Yes	No	No
Premiere Rush	Yes	Yes	No
Fresco	Yes	Yes	No
Acrobat Pro (PFD edit)	Yes	No	No

DMU students have home license access to apps that are on the Adobe Express Plan.

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Last Updated 09 Jan, 2024
Views 530
Answered By Jina Ali

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